Consent to Telehealth

Last Updated: April 26th, 2020


CONSENT TO TELEHEALTH

Please only use our services after you have read this information and subsequently made an informed decision that we are the right provider for you. If you have any questions, please send us a message through our App or Website or email us at hello@directcare.us.

BACKGROUND ON OUR PLATFORM

Directcare is a technology platform that enables patients to receive and doctors to examine and diagnose patients through telemedicine visits.  After an initial telehealth encounter, physicians may order laboratory testing when medically appropriate. Patients may then have blood drawn by a phlebotomist for purposes of laboratory testing and receive laboratory test results.

INDEPENDENT PHYSICIANS

Please note that Directcare Services is the platform, but is separate and independent from the physicians who deliver services through the platform. We do our best to verify credentials and allow high quality doctors to deliver care for our platform, but we do not manage or hire and are not responsible for the acts or omissions of individual physicians.  Patients and doctors are finding each other and forming direct doctor-patient relationships on the Directcare Services platform.

LIMITED SCOPE OF SERVICES

Please note that Directcare restricts its services to certain testing. Directcare does not offer medical services beyond those reflected on the platform and is not a substitute for relationships with other physicians for needs beyond the testing offered on the platform.

NOT FOR EMERGENCIES

We do not provide care on an emergency basis. Please do not use us in a medical emergency. In an emergency, dial 911 or go to a hospital emergency department.

NO DUTY OF CARE PRIOR TO ACCEPTANCE AS A PATIENT

Please note that the doctor only takes responsibility for your care only after you have created an account, answered all the required health-related questions, made payment, had a video consultation, and the doctor has subsequently reviewed your data – and determined that you are a good candidate for testing who we are accepting as a patient.  Please understand that there is no duty of care at the earlier points of answering your questions, making payment, or completing a physician telehealth visit.

RIGHT TO DECLINE PATIENT

Please understand that the doctor has a right to refuse to take responsibility for your care if, in the doctor’s professional judgment, you are not a good candidate for our service. Completing a visit e and making payment,  starting a video visit, or sending a message through the app do not, by themselves,  create a duty of care or a doctor-patient relationship.  

NO PROFESSIONAL MEDICAL ADVICE PRIOR TO ACCEPTANCE

Please note that the only content in the App or Website that constitutes professional medical advice is the advice that a doctor provides in a video visit or the personalized messages the doctor sends you after taking responsibility for your care. Any other content is for information purposes only. No other content in the App or Website constitutes professional medical advice. Information in the health questions about who we can and cannot treat does not constitute professional medical advice. Do not disregard professional medical advice or delay in seeking it because of something you have read on our App or Website.

AGREEMENT TO REVIEW ALL CONTENT

You understand that you must read and understand this Consent to Telehealth, the Terms of Use, the Privacy Policy, the FAQs, and the information provided about specific services before you begin interacting and using the Directcare platform. You understand that to read important information, you may need to both click on links and various titles to expand the information that's visible below, and that, without clicking on links and titles, you will not be able to read important information that enables you to give informed consent to treatment.

AGREEMENT TO ANSWER TRUTHFULLY AND USE OUR PLATFORM HONESTLY

You understand that by, using Directcare, you accept the responsibility to provide full and truthful answers to all questions and, when requested, to provide all other data in the most accurate form possible.  The doctor relies exclusively upon information that you provide to decide whether or not treatment is safe and appropriate, and, if you provide incorrect information, then you will be at greater risk of adverse events from any treatment that the doctor prescribes and you receive that isn't necessary, appropriate, or safe.  It is important that you don't create more than one account. Creating more than one account makes it impossible for the doctor to see the full history of care that you've received from Directcare. This increases the chances that the doctor will not have access to important information and photos in you medical record that could influence the doctor's clinical decision.

BENEFITS AND RISKS OF USING OUR SERVICE

We offer testing that is convenient and efficient.  There are differences between traditional settings of care and Directcare 's telehealth platform. In using Directcare, you accept a greater responsibility to read and understand information throughout the Website about the limitations of our offerings, the risks of seeking testing this way, and the risks and benefits.  Specifically, you agree to the following risks:

NEED TO SEEK OTHER SOURCES OF CARE FOR ALL OTHER MEDICAL NEEDS: You need to seek other sources of care for all other medical needs.

DELAY: There may be a delay until the next business day before a doctor reviews any request for treatment and reads any messages sent. You must check for messages because this is the way that the doctor will communicate important information. Failure to check the regularly may delay care.

NO IN-PERSON EXAM:  By using our telemedicine platform, you will not have an in-person consultation and physical exam that might identify any medical condition that needs further investigation or immediate treatment.

RISKS TO ELECTRONIC HEALTH INFORMATION:  You understand that although Directcare implements a wide range of administrative, physical, and technical safeguards to protect health information and comply with HIPAA, Directcare cannot guarantee the privacy and confidentiality of all health information.  For more details about how Directcare protects and uses your health information and complies with HIPAA, see our Privacy Policy.

CONSENT TO COMMUNICATE VIA UNENCRYPTED EMAIL:  Our experience is that the overwhelming majority of Directcare patients wish to communicate with us via email, even if unencrypted email does not meet HIPAA standards. In signing this consent, you give us permission to use or disclose your medical information to you via the regular email address you provide to us. You acknowledge that we are communicating in this manner irrespective of HIPAA requirements solely at your direction. You may revoke that permission in writing at any time, in which event we will stop any further use or disclosure of your medical information by email, except to the extent we have already acted in reliance on your permission.  You understand that we are unable to take back any disclosure we have already made with your permission and that we are required to retain our records of the communications prior to any revocation of authorization to utilize email in communicating with you.

BENEFITS, ALTERNATIVES AND RISKS OF SERVICES

While testing may provide valuable information, there are also risks. In the course of obtaining testing through Directcare’s platform, you may experience pain, bruising or infection at the site of puncture during the blood draw, fainting, nerve damage and hematoma. Phlebotomy can lead to transmission of viruses, bacteria, or parasites. In addition, there are risks of inaccurate or misleading results, such as false positive or false negative results. The alternative is to not undergo testing or obtain testing from other sources.

IMPORTANCE OF READING ALL THE INFORMATION WE PROVIDE

You understand that Directcare will provide information to help you make an informed decision about how to proceed with testing and what to do results. If you require medical attention thereafter, you understand that you will need to seek it from a source other than Directcare.

If you do not understand anything in this Consent or have any other questions, be sure to ask your doctor. If you go forward with treatment, we will assume that you understood and were able to discuss your questions and concerns with your healthcare provider to your satisfaction.


Book an Appointment

Get the Peace of Mind of Knowing.

Not knowing if you have been previously exposed to COVID-19 can cause uncertainty and anxiety. Our quick at-home appointments give you the knowledge you need.